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Legal Information

Privacy Policy

Last updated: 2 June 2026

This Privacy Policy describes how Desert Heritage Guides LLC ("we", "us", "our"), a company registered in the Arab Republic of Egypt under GAFI Registry number 482917, collects, uses, stores, and protects personal information submitted by visitors to the website at pass-egypt.xyz (the "Site"). Please read this policy carefully before using the Site or submitting any personal data.

Data Controller
Desert Heritage Guides LLC
14 Talaat Harb Street, 3rd Floor
Downtown Cairo, 11511, Arab Republic of Egypt
Tax ID (ETA): 647-391-082 · GAFI Registry: 482917
Email: [email protected] · Tel: +20 2 2578 3490

1. What Personal Data We Collect

We collect personal data only when you voluntarily submit it to us, primarily through the enquiry form on our Contact page. The categories of personal data we may collect include:

  • Identity data: your full name as provided in the contact form.
  • Contact data: your email address and, if provided, your telephone number.
  • Travel data: planned travel dates, sites of interest, group composition, and any specific requirements you describe in the free-text message field.
  • Pass preference data: the pass tier you select in the form dropdown.
  • Correspondence data: the content of any email exchanges between you and our team in connection with an enquiry or active pass.

We do not collect payment card details through this website. Payment details are processed by our third-party payment processor and are subject to that processor's own privacy terms. We do not store card numbers on our systems.

This website does not use tracking cookies, analytics scripts, advertising pixels, or any other form of passive data collection. We do not use Google Analytics, Meta Pixel, Google Tag Manager, Firebase, or any similar third-party tracking service. No cookie consent banner is displayed because no non-essential cookies are set.

2. How We Use Your Personal Data

We use the personal data you provide for the following purposes:

  • Responding to your enquiry: to prepare and send a personalised itinerary proposal, pass recommendation, or answer to a specific question you have raised.
  • Fulfilling a pass service: to activate your pass, send illustrated booklets and timetable materials, coordinate a private guided session, and provide ongoing support during your pass validity period.
  • Administrative communication: to send invoices, payment confirmations, and any correction or update notices related to your enquiry or active pass.
  • Improving our service: aggregated, anonymised feedback trends (not individual data) may be used internally to identify gaps in our site coverage or booklet content. No personal data is used for this purpose in identifiable form.

We do not use your data for marketing emails unless you have explicitly requested to receive our newsletter or update digests. You may withdraw any such consent at any time by emailing [email protected] with "Unsubscribe" in the subject line.

3. Legal Basis for Processing

Under the Egyptian Data Protection Law (Law No. 151 of 2020) and, where applicable, the General Data Protection Regulation (GDPR) for European visitors, we process your personal data on the following legal bases:

  • Contractual necessity: processing required to respond to your enquiry, prepare your itinerary, or deliver pass materials you have requested.
  • Consent: for any use of your data beyond direct service delivery (such as follow-up communications about new services), we rely on the explicit consent given in the form checkbox. You may withdraw consent at any time.
  • Legitimate interests: we retain correspondence records to maintain a complete history of our service delivery and to resolve any disputes.

4. Data Retention

We retain personal data for as long as it is needed to fulfil the purpose for which it was collected, subject to the following retention periods:

  • Enquiry data (unanswered or declined): deleted within 90 days of last contact.
  • Active pass correspondence: retained for the duration of the pass plus 12 months to allow for any follow-up questions or service disputes.
  • Completed service records (financial): retained for seven years in accordance with Egyptian commercial record-keeping requirements.

After the applicable retention period, personal data is securely deleted from our systems. Email archives are purged on a rolling basis.

5. Data Sharing and Third Parties

We do not sell, rent, or otherwise commercially transfer your personal data to any third party. We share data only in the following limited circumstances:

  • Licensed Egyptologist partners: when you book a Heritage Expert pass including a private guided session, we share your name, travel dates, group size, and stated interests with the assigned Egyptologist specialist. That specialist is bound by a confidentiality agreement prohibiting any further sharing.
  • Payment processor: your email address is shared with our payment processor to generate and deliver an invoice. No other personal data is shared.
  • Legal obligation: we may disclose personal data to law enforcement or regulatory bodies if required to do so by applicable Egyptian law or a valid court order.

6. Data Security

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, or disclosure. Our email server uses TLS encryption. Access to enquiry data is restricted to the team members who need it to respond to your request. We review our security practices annually.

Despite these measures, transmission of data over the internet cannot be guaranteed to be completely secure. If you have reason to believe your interaction with us has been compromised, please notify us immediately at [email protected].

7. Your Rights

Subject to the Egyptian Data Protection Law (Law No. 151 of 2020) and, where applicable, the GDPR, you have the following rights in respect of your personal data:

  • Right of access: you may request a copy of the personal data we hold about you.
  • Right of correction: you may ask us to correct inaccurate data.
  • Right of erasure: you may ask us to delete your personal data, subject to our legal retention obligations.
  • Right to object: you may object to processing based on legitimate interests. We will stop processing unless we can demonstrate a compelling overriding reason.
  • Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
  • Right to data portability: you may request a machine-readable copy of data you have provided to us where processing is based on consent or contract.

To exercise any of these rights, please email [email protected] with the subject "Data Rights Request". We will respond within 30 days. We may need to verify your identity before processing certain requests.

8. Cookies and Tracking

This website does not set any non-essential cookies. We do not use any analytics, advertising, or social media tracking scripts. The only technical cookies that may be set are session cookies strictly necessary for the form submission mechanism to function. These are not used for tracking or profiling and are deleted when you close your browser.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us at [email protected] and we will delete it promptly.

10. International Visitors and Data Transfers

Your personal data is stored and processed in Egypt. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with data protection laws, please be aware that Egypt is not currently on the list of countries with an EU adequacy decision. By submitting data through our form, you consent to the transfer of your data to Egypt for processing in accordance with this policy. We apply Egyptian Data Protection Law standards and, where applicable, the relevant provisions of the GDPR to all data we hold.

11. Links to External Sites

Our website may contain links to external resources such as the Egyptian Ministry of Tourism's official site, UNESCO heritage pages, or academic institutions. We are not responsible for the privacy practices of those sites. We recommend you read their privacy policies before providing any personal data to them.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of the Site after any change constitutes acceptance of the revised policy.

13. Contact and Complaints

For any privacy-related questions, requests, or complaints, please contact us at:

Desert Heritage Guides LLC — Privacy Enquiries
14 Talaat Harb Street, 3rd Floor
Downtown Cairo, 11511, Arab Republic of Egypt
Email: [email protected]
Tel: +20 2 2578 3490

If you are unsatisfied with our response, you have the right to lodge a complaint with the Egyptian National Telecommunications Regulatory Authority (NTRA) as the supervisory authority under Law No. 151 of 2020, or with the data protection authority in your country of residence if you are located within the European Economic Area.